Frequently Asked Questions

Do you have a showroom?

Yes, located at 1000 Piner Road on the north side of Santa Rosa, CA Open Monday thru Friday from 9 AM to 5:30 PM Pacific Time

What is your normal production time?

Production time varies greatly by product, quantity and our production schedule. Large orders and custom designed pieces can take longer and will be quoted prior to the beginning of production. Please advise us of your specific event date. We will do everything possible to schedule production to allow ample time for you to pick up your awards or for shipping time for you to receive your awards a few days prior to the date. However, delays in artwork approval or shortened production time could result in the need for Priority shipping or Priority Service. - Below is a list of normal production times after final art approval A. Cast Bronze Plaques * 4-6 weeks B. Plaques * 4-8 days C. Promotional Products * 3-5 weeks D. Etched Glass or Etched Wine Bottles * 4-10 days E. Trophies * 4-10 days F. Custom Items *depending on item selected G. Lapel Pins *4-6 weeks

Do you offer a Priority or Rush Service?

We understand that sometimes the need for an award comes unexpectedly or gets put off a bit too long. When that occurs, we are ready and willing to do what it takes to meet your deadline. In order to maintain our commitment to helping YOU look good, we offer Priority Service on many, but not all products, complete with personalized engraving and ready for presentation. - Priority Service is subject to availability of inventory and production capacity. Please contact D & S Awards & Engraving at 707-577-8008 or sales@dsawards.com for more details. We’ll do everything in our power to make your awards program and YOU a success.

Can I have my logo on my product chosen?

Yes, please see the artwork page for requirements

What method of shipping do you use?

We use UPS Ground service unless otherwise instructed.

What method of payment do you accept?

We accept local check, cash, VISA, MasterCard, and AMX

Do you charge sales tax?

Yes, to all orders delivered in CA unless you have a resale certificate on file or a tax exempt government letter. The rate at the time of this printing is 8% for Sonoma County.

How much engraving can I order?

Each item with have an optimum area for engraving and font size and selection will make a large effect on the amount and size of engraving.

What are the basic guidelines to follow when developing text for awards?

Developing text for awards is not a difficult task. Here are some basic guidelines. A. THE RECIPIENT NAME IS FOREMOST When an awards is being presented to an individual, the person’s name, to whom the awards is being presented, should be the focal point (largest wording) of the text. The individuals name is best positioned in the top half of the award. B. Logos are generally on the top, but certainly not always. C. KEEP THE TEXT SIMPLE Heading Text, explaining why the award is being presented… The Awards consultants at D& S Awards will always assist and recommend a layout.

What if I have more questions?

It is not possible to anticipate all the questions that will come up due to the incredibly large variety of products and services we offer, but you can always feel free to call 707-577-8008 or e-mail sales@dsawards to have your individual question answered.